Community Integrated Care (CIC) is a national social care charity which provides care and support to thousands of people across England and Scotland. They deliver life-enhancing support to people with a diverse range of care, including people suffering with dementia, learning difficulties and age-related needs.
Following internal business reviews, it became apparent that a more adequate procedure had to be implemented in order to manage their continuously growing demands. It was a necessity as their regional managers and managers felt that completing the daily admin duties were taking over a large portion of their day and they were left with little time free to take care of other duties.
“We chose Maxtime for their innovation. Even after the demo and initial set-up, the system was massively configured to best suit the processes we conducted our business with.”
Originally, CIC used time consuming processes to manage their workforce, which included time-sheets, paper rotas and other admin heavy processes. They felt that there wasn’t a huge amount of visibility for regional managers and they also felt that a lot of time was being wasted up the chain gaining the oversight they required.
Before Maxtime, CIC would react to problems with budgeting but now they are able to be more proactive as they can view live budgets for upcoming weekly schedules, which gave them the ability to begin forward planning.
“Before Maxtime we used to react to problems, but now, with the system in place we have the ability to move away from working retrospectively and that’s a big advantage for us. Maxtime lets us be proactive and influence our budgets before they happen.” Graeme Williamson – Project & Development Manager
CIC felt that, one of the main benefits they experienced from day one with Maxtime was that everyone’s time had been saved due to the implementation, straight from the front-end staff to the regional managers, thanks to the dynamic scheduling and absence planners but also the vast reporting library. Everyone now spends less time behind a desk catching up on admin and more time caring.
CIC’s benefits from forming a partnership with Maxtime:
- Accurate budget information, better planning and reduction of overspend
- Time released for front line managers to concentrate on service delivery instead of admin
- Reduction in payroll queries and staff pay errors and corrections
- Better visibility and management of staff contracted hours
- Ability to see vacancy levels where services need to recruit to deliver commissioned hours
- Ability to ensure staff are on shift when and where they are meant to be
- Better reporting on adherence to safe working practices and working time directive
- Better reporting for commissioners on actual hours of delivery
“Maxtime were flexible and responsive to our needs, they were very open to visiting different sites and taking part in discussions. We formed multi-disciplinary teams from within the organisation which helped to understand and work through issues that the different service types faced with different solutions. We were able to carry out live problem solving and adapt the infrastructure to meet everyone’s need.” Dan CIC Project Team